Last Updated: 9 December 2025
This Privacy Policy explains how we collect, use, store, protect, and disclose your information when you use our website, mobile application, or related services (“Platform”). By accessing or using our Platform, you agree to the practices described in this Privacy Policy.
Our Platform operates in Azad Jammu & Kashmir (AJK), Islamabad, and various cities across Pakistan, and we comply with:
Pakistan Electronic Crimes Act (PECA) 2016
AJK Local IT & Data Governance Regulations
Applicable laws of Government of Azad Jammu & Kashmir
General Pakistani consumer protection and privacy guidelines
We may update this Privacy Policy periodically. Continued use of the Platform means you accept the updated terms.
We collect information to operate, improve, and secure our services.
We may collect:
Full name
Phone number
Email address
CNIC or AJK-issued ID (if required for verification)
Profile picture (optional)
Payment or billing-related information (if applicable)
We collect your precise location for:
Finding nearby drivers
Route navigation
Accurate pickup and drop-off
Safety verification
We do not share live location data with any third party.
Used for:
Uploading profile photo
Uploading bank transfer screenshots
Storing receipts/invoices
We never access personal files.
We send:
Ride status updates
Account alerts
Security notifications
Promotional messages (SMS, Email, Push — only if user opts-in)
You may disable notifications anytime.
We may collect:
IP address
Device model
Operating system version
In-app activity
Crash logs
App performance data
Used to:
Improve website performance
Save user preferences
Analyze behavior
Improve user experience
Users can control cookies via browser settings.
Your information is used to:
Manage user accounts
Verify riders/drivers
Process payments (cash or bank transfer verification)
Improve app performance
Provide customer support
Send alerts and promotional updates
Prevent fraud and misuse
Comply with AJK and Pakistan laws
We do not use your information for unauthorized purposes.
Cash payments may be made directly to the driver.
Users may send payment via local bank transfer.
Screenshot is uploaded only for payment verification.
Data is stored securely and not shared with third parties.
We plan to introduce secure online payments soon, including:
JazzCash
Easypaisa
Pakistani payment gateways
Debit/Credit card support (optional)
Currently, no online payment information is collected.
All transaction logs or screenshots are kept secure and used only internally.
We do not sell or rent your personal data.
We share limited information only when necessary:
Such as:
SMS/OTP services
Hosting partners
Analytics tools
Technical support providers
All follow confidentiality and data protection rules.
We may disclose information if required by:
Government of Azad Jammu & Kashmir (AJK authorities)
Pakistan Federal Authorities
FIA Cyber Crime Wing (if applicable)
Courts or law enforcement with lawful requests
To prevent fraud or protect user safety
This ensures compliance with both AJK jurisdiction and federal Pakistani law.
If the company merges or is acquired, data may be transferred securely.
We follow strict security measures:
Sensitive data is encrypted during transmission and storage.
Only authorized personnel may access limited data.
Regular internal audits ensure compliance with AJK & Pakistani standards.
In case of a breach:
Users will be informed
Relevant AJK or Pakistan authority may be notified
Immediate action will be taken
Users may request:
Access to their personal data
Correction of inaccurate information
Deletion of account/data
Limitation of specific processing
Opt-out from promotional notifications
Contact us to exercise these rights.
We store data only for:
Legal compliance (AJK & Pakistan)
Fraud prevention
Dispute resolution
Service improvement
After this period, data is deleted or anonymized permanently.
The Platform is not for users under age 16.
We do not knowingly collect children’s data.
If such information is found, it will be deleted immediately.
External links may appear in the Platform.
We are not responsible for their privacy practices.
Users should review their privacy policies.
If you have questions, complaints, or privacy-related requests:
Email: support@rubxrider.com
Jurisdiction: Azad Jammu & Kashmir & Pakistan Federal Law